Refund Policy

Last updated: March 10, 2026

We want you to be completely satisfied with your NexCard purchase. If you are not happy with our service, we are here to help.

1. 30-Day Money-Back Guarantee

If you are unhappy with your purchase for any reason, you are eligible for a full refund within 30 days of your initial purchase date.

2. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of the purchase date.
• The request must be sent from the email address associated with your NexCard account.

3. How to Request a Refund

To request a refund, please send an email to support@nexcard.co.za with the subject line "Refund Request" and include your account details. No explanation is required, though your feedback is always appreciated to help us improve.

4. Processing Refunds

Once your refund request is received and approved, we will process the refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Contact Us

If you have any questions about our Refund Policy, please contact us at support@nexcard.co.za.